Everything Your Servers Want You To Know
I have been working in restaurants since the day I turned 16. With my recent job change, I’ve had quite a number of people asking me questions about waiting on tables. I have compiled a list of things everyone who goes out to eat should know.
1. CHILDREN : If you have children, do not let them open and dump anything on the table (salt, sugar, ketchup, etc). If they do, compensate the server – he or she will have to clean up the mess. We are neither their babysitter nor their parent. Also make sure you control your kids and don't let them scream or run around the restaurant. It's very distracting to other guests. It’s also very dangerous – servers constantly carry hot food and breakable plates and glassware.
2. "THE CAMPERS": We make our money from the tables. If you are in one and we can't seat it, we don't make money. Please be considerate. Leave extra money if you sit longer than one “turning” for a meal. During lunch, a table can be turned every 30 minutes. During dinner, a table can be turned every hour. If during lunch, you sit for 3 hours, leave 6 times as much tip. I’m not kidding here.
3. "THE VERBAL TIP": Telling a server they are the best server they've ever had is not a tip. If we are good, let us know by leaving us more money. We can’t pay our bills on compliments. It’s not that we don't appreciate the praise. It’s great to let a server know that they are doing a fantastic job. If you say that and then leave a crappy tip, it's an insult to the server.
4. THE SALVATION PAMPHLETS: Prayer cards and any other religious pamphlets are not considered a tip. Jesus doesn't pay the bills!! It is insulting that you assume servers are without religion and must save us. We'd go to church on Sundays if it wasn't mandatory to work on Sundays because everyone who goes to church follows it by eating out. It is also insulting to assume that everyone is a Christian – every heard of freedom from religion?
5. TIPPING: It's not 1960. 20% is the new 15%. 20% is the MINIMUM amount of what you should be tipping your servers. A real simple way to figure out the tip is to take the total of the check and move the decimal point one place to the left and multiply that number by 2. A $45.00 check = 4.5 x 2 = $9.00 tip. Remember, our companies pay us minimum wage ($3.50 an hour in the state of Ohio). Most companies automatically charge tax on 10% of a tab. If you have never served, you have no idea. Let me break it down for you.
If your bill is $100, the company that I work for will automatically assume that I made at least $10 off of your table (10%). I will pay taxes on this $10 whether you actually left me money or not.
Servers do not keep all of their money. If you ordered alcoholic beverages, throw in a couple extra dollars. It’s usually mandatory for servers to pay bartenders 5% of their alcohol sales for their tables. Servers also have to tip out other people – bussers, food runners, etc.
6. THE COMPLAINERS: If you get a discount because of your food was prepared wrong, don't take it out of our tip. We didn't cook it. The cooks get paid hourly regardless if the food sucks. However, we only make what you give us. Now – If your server got an attitude with you because you complained, you have every right to deduct form the tip. Servers are to be courteous no matter what.
8. THE GREET: When we come up to the table to greet you and we ask how you are doing please let us know. If you are in a good or bad mood, we want to know – it helps us to give you better service. If you are in a hurry or want to lounge – let us know. It helps us pace your meal to your liking. A confused stare or complete silence does not count as an answer. Please, let us know if you need accommodation with anything – we are not mind readers.
9. THOSE CELL PHONES: Seriously! Get off your phone...This is probably the rudest thing to do. If you must be on your cell, at least keep your voice down in respect for other customers. If you are on your cell phone when we walk up to greet your table we will walk away and not return until you get off your phone. We are trained to do this. We are not going to interrupt your call. So get off your phone. If you want to be rude to the guest with you, by all means, go right ahead. Please be aware of the other guests at other tables. You would be surprised at the complaints we have of people that overhear inappropriate phone conversations.
10. THE IMPATIENT ONES: Ahh yes... If a server comes to bring out your drinks and she/he is juggling about 5 things don't ask "Are we going to get some bread???". Do you not see their hands are full, does it look like you are going to get some bread at that moment. Clearly you will get bread, but unless the server can magically make bread appear, your question is ridiculous. Some people at your table might want their drink first, so that’s what I'm bringing right now. If you want something brought out right away, tell your server when they get your drink order. Now, if your server is standing around gossiping with other servers instead of getting you the things you need, you have every right to complain.
11. THE ONES WHO RUN YOUR BUTT OFF: If a server comes to your table and asks "is there anything else I can get for you?" I want you to tell me everything you need. Don't ask for one item, have me go and get it and on returning ask me for something else...and then keep doing it. Think of everything you will need to make you happy and tell me ALL AT ONE TIME. We do have brains and can remember things... and last time we checked you aren't the only people in the restaurant, we have other tables that need us, and can't spend all night running back and forth. Yes – people forget things, and that’s fine. But try to have us consolidate our steps – you will get better service that way.
12. SELF-SEATING: Once again...it is not 1960, and most restaurants are not on a "seat yourself" policy. Don't just assume that the area near the bar is a place where you can sit yourself down wherever you want. There is actually a reason hosts put you where they do. Hosts try to rotate tables, ensuring that each server gets the same amount of tables, and also so that servers do not get three tables all at once. This helps guarantee you get the best service possible. If you are unsure about the restaurant's policy and there is someone standing at the door staring at you when you walk in, you can bet that's a host and they will inform you.
13. ORDER TAKING: When the server comes by to take your order, don't say that you are ready if you really aren't. Although it may seem fun to keep your server standing at your table for endless amounts of time while you actually decide what you want, there are once again other tables and other things that need to be done.
14. ASKING TO SEE THE MANAGER: If your food sucks and you ask to see the manager don't make us sound like incompetent jerks. We really do want to make you happy. If there is something wrong, as your server to fix it first. If they are unable to, or do not fix the situation to your standards, then ask to see a manager. Now – if the server was rude, feel free to complain. They are obviously not doing their job. Students | Sheena
Thursday, May 01, 2008 9:37:16 PM (Atlantic Standard Time, UTC-04:00)  |
|
|